Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

If you wish to exchange merchandise or require a refund, you may do so provided you return the goods to our mail order department (see below) within 7 working days of you receiving the goods (excluding weekends and UK bank or other public holidays). When returning an item you must enclose the invoice/receipt as proof of purchase. Postage charges incurred in doing this are the responsibility of the customer.

KC Sports will only pay carriage on faulty goods

All goods must be returned in perfect condition with all labels and tags still on the product in the exact same condition that it was sent. If the product is faulty or damaged please contact us by email first before sending your product back. We reserve the right to refuse a refund or exchange if the goods returned have been damaged or tampered with.

Printed shirts cannot be exchanged or refunded, even if the player subsequently leaves or has a number change.

We do not accept liability for any mistakes in personal names as provided to us, so please check spelling of any personal names very carefully.

Returns Address

KC SPORTS
Cromer House,
Caxton Way,
Stevenage,
Hertfordshire
SG1 2DF

Delivery Information

Most goods are despatched by contract courier and a signature is required on delivery at the address given by the purchaser when placing the order.

KC Sports reserve the right to refuse any purchase for whatever reason.

Delivery Charges

Parcels up to 10 kg: £7.99

Parcels over 10 kg: £9.99

Replica shirts £3.50

Bulk or special orders - price on quotation.

Next day delivery on orders placed before noon, subject to goods being in stock.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Company Registration Information

Registred Office Address:

KC Sports
Cromer House, Caxton Way
Stevenage, Hertfordshire SG1 2DF
UK - England & Wales

Registered in England and Wales No. 994 7471 58

VAT No. GB455 9115 35